FAQs & Contact us

What can I do to get a free bracelet?

You can receive a bracelet of your choice completely free if you have purchased anything from Braceletts.eu before.

For this to happen, you have to tag our instagram (@braceletts.eu) in a post/story with our jewelry.

We will then select 1-3 winning photos/stories every week and send free bracelets of choice to the winners!


How can I track my order?

Please, visit our Tracking page, where you will find everything you need to know about tracking your order.


Where are the bracelets made?

Most of our bracelets are made in USA, however, we also work with designers and jewelry makers in Spain and China. All bracelets/rings/necklaces are handmade with love ♥️


How long does the shipping take?

Everything that you need to know about shipping can be found here: Our shipping policy


Are the stones used to make the bracelets natural?

Yes, all stones used in our bracelets are high quality, natural stones.


I need a custom bracelet (custom design/size/engraving)

Please, scroll down the page and fill in the form or send us a direct message in instagram (@braceletts.eu).


Do you have any physical store?

Unfortunately, we do not have any physical stores, agents or outlets yet. It is very easy and safe to order our products online though! Just let us know if you need any assistance (scroll down the page and fill in the form).


I would like to know the status of my order

The status of your order can be found on the confirmation page (confirmation of the order - you will receive a link to it on your email).


How should I take care of the bracelet?

We do not advise our customers to go into the shower with the bracelet. If you wash your hands, please be careful with soap on the bracelet. It can chemically react to the silver/gold. Also, any other beads can be damaged. Our products are not eligible for a refund/compensation/exchange, if they have any damage from water.


Do all bracelets come with the exclusive packaging?

Currently, we include free exclusive packaging with most of the jewelry from our Galaxy collection. We are working hard to update our packaging for all of the other collections on our website.


I have only received a part of my order - where is the rest?

Due to the fact that we ship our jewelry from 3 different places, sometimes a part of your order can arrive quicker, and the other part(s) come after that (in a separate package).


If you haven't found the answer to your question in the FAQ section or if you have a special request, please, fill in this form and we will respond as soon as we can. Thank you!